Aster & Dae
Frequently Asked Questions
Answers about our jewelry, gifting, materials, care, sizing, shipping, and returns.
From one heart, to another.
Gifting & Design
Yes. Aster & Dae jewelry is chosen with meaningful gifting in mind — for birthdays, anniversaries, graduations, milestones, or simply a day you want to make someone smile.
Absolutely. Our pieces are made for self-gifting too — whether you're marking an achievement, a new beginning, or simply treating yourself. You don't always need a reason to choose something beautiful.
Our collections feature original designs from our carefully selected design partners, chosen for their distinctive details and timeless appeal. Each piece is selected to celebrate meaningful moments and personal style.
Yes. Every order comes with complimentary gift wrapping — because a gift doesn't always need a reason.
Materials & Care
Our collections feature carefully selected materials, including S925 sterling silver, 18K gold plating, natural freshwater pearls, and natural stones. Specific materials vary by design; please refer to each product page for details.
With proper care, your Aster & Dae piece is made to last. To minimise tarnishing:
- Remove it before showering, swimming, or exercising
- Avoid contact with perfume, lotion, and cleaning products
- Store it in the pouch provided when not wearing
Yes. Our pieces are made for everyday wear — to be worn, loved, and layered. Just remove them before showering, swimming, or applying perfume to keep them in the best condition.
Sizing
Most of our bracelets are adjustable. The standard length is 16cm + 3cm extension chain, which fits most wrist sizes comfortably. Wear it slightly snug or a little relaxed, whichever feels right for you.
Shipping & Orders
Shipping is free on orders worldwide. The one difference is the EEA: because shipping and import-related costs vary by destination, EEA orders of US$299 or more ship free, and a US$13 standard shipping fee applies to EEA orders below that.
Any applicable taxes and duties are shown at checkout before you complete your purchase.
Orders are carefully packed and dispatched within 1–3 business days. International delivery takes 7–14 business days after dispatch.
You will receive a tracking number once your order has shipped. Delivery times may vary depending on your location and customs processing.
Yes, but only within a short window. You may cancel within 15 minutes of placing your order. To change the item, size, or address, cancel within 15 minutes and place a new order.
After 15 minutes, once your order has been processed, we are unable to cancel or make any changes.
Returns & Support
Because jewelry is a personal item worn close to the skin, we are unable to accept returns or exchanges for reasons other than quality issues. This includes change of mind, personal preference, sizing issues, or items that have been opened or worn. For hygiene and quality control reasons, once a piece has been opened or worn, it can no longer be resold.
Every piece is inspected before dispatch. If your item arrives with a manufacturing defect, we will replace it free of charge, including shipping.
Coverage: 30 days from the date of delivery
Covered: manufacturing defects, broken clasps, damaged stones or pearls, faulty workmanship
Not covered: normal wear and tear, accidental damage, improper care, lost items
To request a replacement, email asterndae@gmail.com with your order number and a clear photo of the issue.
Bracelets are our current focus, but they are just the beginning. We will be expanding into necklaces, earrings, and rings, with special bundle pricing when you purchase pieces from the same collection together.
Email us at asterndae@gmail.com. We usually reply within 1–2 business days.